Mst. Jannatul Rafia

About Me

A versatile professional combining customer service, enterprise software, database development, data quality, and AI evaluation.

Experienced in user communication, issue troubleshooting, data validation, documentation, remote support, Oracle Forms, PL/SQL, SQL, Oracle Database, ERP, HRMS, AI evaluation, Excel, UAT, and quality assurance. Fluent in Bengali and English with strong problem-solving and communication skills.

Quick Profile

Location: Mohammadpur, Dhaka, Bangladesh

Languages: Bengali (Native), English (Fluent)

Focus: Support · Oracle · Data · AI QA

Professional Experience

Selected responsibilities and experience.

Oracle Forms & PL/SQL Developer

RightClick Solutions Limited

Nov 2025 – Present

Develop and maintain enterprise applications using Oracle Forms, PL/SQL, SQL, and Oracle Database.
Support HRMS and Payroll workflows, reporting, database-driven processes, and operational data accuracy.
Troubleshoot application and database issues and assist users with system-related problems.
Maintain reports and database processes for business and operational requirements.

Remote Data Analyst & AI Quality Analyst

RYU Bangladesh

Mar 2025 – Present

Evaluate AI/LLM responses for accuracy, relevance, helpfulness, grounding, and overall quality.
Perform data annotation, validation, prompt testing, and structured quality assessment.
Identify errors and inconsistencies and provide structured feedback according to evaluation guidelines.
Maintain accuracy and consistency across remote, high-volume evaluation tasks.

Jr. Programmer

WEBNS Technology Ltd

Jul 2022 – Oct 2025

Maintained production applications, reports, structured data workflows, and technical documentation.
Provided technical and operational support for application users and investigated system issues.
Supported data validation, reporting, application testing, and business-process requirements.

Jr. Software Engineer

PrideSys IT Ltd

Dec 2021 – May 2022

Supported ERP applications using Oracle Forms and Oracle Reports.
Assisted with application development, testing, debugging, troubleshooting, and user support.
Worked with database-driven business processes and maintained technical documentation.

Customer Support / Technical Support

FIFO Tech

01 Apr 2018 – 31 Oct 2018

Handled customer and user queries through chat, email, phone, or designated support channels.
Identified issues, gathered relevant information, provided solutions, and escalated complex cases when required.
Maintained accurate customer records, support documentation, and case information.
Followed SOPs, quality standards, escalation procedures, and response-time requirements.